Same Job Same Pay

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Thousands of Probe, Serco and Concentrix workers across the country answer the ATO’s phone lines – but you’re paid significantly less than ATO employees. The CPSU has made an application to the Fair Work Commission under the “Same Job Same Pay” laws. These laws aim to lift the pay of labour hire workers like you.

Responses to this survey will help the CPSU make the case that you’re performing the same work as ATO employees for less pay. Take 5 minutes to share your experience below.

All responses will be de-identified and your name will not be shared with your employer.

Your personal details

First name *

Last name *

Employer *

Other employer: *

Workplace location *

Email *Please check your spelling

Mobile *

Your current position and related duties

The following questions relate to your current role with your employer and the kind of work that you perform, i.e., your duties generally, type of queries you respond to, tasks you carry out etc.

What is your current role?

What is your current classification or level?

Please describe the type of work you perform. (e.g., type of customer queries you respond to, channels used to respond to customers, tasks you may need to carry out to complete a customer query.

Are you aware if your role corresponds to work that is performed by an employee directly employed by the ATO?

YesNoUnsure

Please identify the equivalent role (including the equivalent APS classification, if known).

When you applied for your role, were you required to have any specific qualifications or meet specific requirements?

YesNoUnsure

Please provide details

Is there anything else you want to tell us about your current role and duties:

Your pay arrangements

What is your current employment status?

Ongoing or permanentFixed term contractCasualNot sure

Are your pay arrangements set in accordance with:

an enterprise agreementa modern awardotherunsure

Please name enterprise agreement if known

Please name modern award if known

Please provide details

Other minimum hourly rate

If you are a casual employee, are you paid a loading on top of your base salary?

Is there anything else you want to tell us about your pay arrangements:

Your performance related outcomes

The following questions relate to any performance related outcomes and key performance indicators you are required to meet in your role.

Are you required to perform work in accordance with standard operating procedures, operational manual or similar procedural guidelines?

YesNo

Please identify the title of those standard operating procedures.

Are those work procedures developed and published by the ATO?

YesNoUnsure

Equipment and platforms for work

The following questions relate to the equipment, systems and platforms you are required to use to undertake your work and who supplies these for you.

Do you use IT equipment supplied by the ATO?

YesNoUnsure

Do you use ATO platforms to perform tasks as part of your roll (e.g. Siebel)?

YesNoUnsure

Do you have an ATO email address?

YesNo

Your induction and training

On commencement with your employer, were you required to complete training and/or induction?

YesNo

Was the induction facilitated by internal trainers or trainers from ATO?

Internal trainersATO trainersOtherUnsure

Is there anything else you want to tell us about your induction and training:

Additional questions about your employer and ATO

Are your required to interact with employees that are directly employed by the ATO for any reason?

YesNo

Please provide information on type of interaction

Is there anything else that you would like to tell us about the work you perform:

Thank you for completing CPSU’s survey/ feedback form.

Are you happy for the CPSU to contact you in relation to the survey? *

YesNo

Do you want to get involved in the CPSU’s campaign? *

YesMaybe – I would like some more informationNo

Are you a CPSU member? *

YesNoNot yet, but would like to join

Privacy statement: This information is being collected for the purpose of CPSU campaigns aimed at improving and protecting your wages, conditions and rights at work and related activities of the CPSU. We may contact you at a later date. In providing us this information you agree to the CPSU collecting this information and handling it in accordance with our privacy policy. You can access our privacy policy online, including information on use, disclosure, security, access, correction and complaints, or by calling 1300 137 636.